Support

We answer most questions within one business day. Include your account email and, if it is about a generation, the project name.

Common questions

A generation failed — was I charged?: No. Tokens are held when a job starts and refunded in full the moment a job fails or is cancelled. You can see every hold and refund under Recent activity on the billing page.
How do I cancel or change my plan?: Open Billing, then Manage subscription. That opens the secure Stripe portal where you can change plan, update your card, download invoices, or cancel. Cancelling keeps your plan active until the end of the billing period.
Do unused tokens roll over?: Plan tokens reset each billing period. Tokens bought as a top-up pack stay on your account until you use them.
Can I get a refund?: If something went wrong on our side — a charge you did not expect, or tokens that never landed — email us and we will make it right. Refunded purchases automatically remove the matching tokens from the account.
How do I delete my account?: Account settings has a Delete account option. It cancels billing, removes your projects and media, and deletes your sign-in permanently.